If you have experience of working in the Energy Industry across Crewing, Personnel Logistics, Training, Competence, HR, Travel or Payroll AND/OR experience in working with SaaS platforms and supporting software teams - Solab IT Services provide an opportunity to learn and grow your skills supporting the company's Implementation Team.

Solab IT Services provide vital IT Support, networking, Virtual IT Manager, helpdesk and software development services to a wide range of clients across Scotland.

The Role

The Software Support Specialist will sit within the Onboard Tracker Implementation team – assisting with Project Support, Support tickets and Software administrative tasks.

Key responsibilities will include:

SOFTWARE & IMPLEMENTATION SUPPORT

• Attend remote and face to face service reviews with clients to ensure continued support, training and demonstrate new product features.
• Supporting the Implementation Team with duties such as performing data analysis, data uploads to the system, rota building and creating Training and Competence Matrices.
• Assist the Implementation Team with client support for both new and established clients, prioritising, and processing OBT support tickets in line with Service Line Agreements.
• Administrative support for the Implementation Team.
• Minute taking and creation of action task lists during both internal and client meetings.

SOFTWARE TESTING

• Supporting the Development and Implementation Team in testing new system functionality.
• Provide feedback and ideas to ensure the system is moving forward and we are delivering the best service and product to our clients.
• Scope client requirements and create ‘user stories’ for Development Team.

PERSON SPECIFICATION

Essential:

• Have experience or good understanding of working within the Oil & Gas Industry in a Training, Competence and/or Personnel Logistics role.
• Be highly IT literate and confident in picking up new systems and processes.
• Database experience.
• Highly organised and excellent attention to detail.
• Professional, friendly, and approachable with a can-do attitude.
• Strong Excel Skills
• Software testing experience
• Ability to manage own workload.
• Enjoys working part of a team.

Advantageous:

• High levels of knowledge and experience of Competence Systems, Frameworks, Assessment & Verification Processes
• Power BI Skills/Experience
• Have a background in client facing roles
• Experience in a software production environment
• Knowledge of Microsoft DevOps and Agile methodologies
• Software Business Analysis experience

BENEFITS

• Flexible Working Hours
• Potential Hybrid / Work from Home Opportunities
• Team/Social Nights & Events
• Gain training and skills in a fast moving and vibrant software company

Send your CV and a cover letter that makes you stand out to recruitment@solab.co.uk.

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