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Job alert: Technical Support Analyst

13/07/2023

Company: ROGII
Job type: Full-time
Location: Doha, Qatar (On-site)

The successful candidate must be a resident of Doha-Qatar or Abu Dhabi-United Arab Emirates

The Technical Analyst will join our team to provide users with outstanding technical support and training for our products, including StarSteer. The ideal candidate should have a passion to provide technical demos and trainings for our clients. We are looking for a client-focused individual who works well in a fast-paced environment, and who has a technical background in the geosciences.

Responsibilities:

  • Provide Technical sales & workflow presentations to clients (online and in person).
  • Onsite support and multi-day trainings with clients with some travel required.
  • Customer Technical Support (phone, email) including possible calls during evenings and weekends.
  • Supporting our sales team with engaging technical demonstrations.
  • Tracking of client’s bugs and new features requests.
  • Other tasks related to all above.

Requirements:

  • 4-year degree in Earth Sciences or Engineering.
  • Intermediate to Advanced ability with StarSteer geosteering software.
  • Strong knowledge of drilling operations and operations geology workflows.
  • Geologic knowledge of a variety of North American plays and play types.
  • Strong communication skills, both written and spoken; experience creating and delivering presentations.
  • Working knowledge of Microsoft office products and Google Docs.

Additional beneficial experience:

  • Working knowledge of Python.
  • Experience with geoscience software (Petrel, Kingdom, GeoGraphix, etc).
  • Computer science and/or IT troubleshooting experience.
  • Customer service experience.

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